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Availability and disruptions

The ‘Availability and disruptions’ knowledge base topic provides an overview of the availability and reliability of payments infrastructure. It focuses in particular on managing malfunctions and incidents.

Recent developments in society

  • Increasing digitization and cybersecurity
    As more payment processes become digital, the importance of reliable infrastructure and protection against cyber threats is growing.

  • Reliability during peak hours
    Payments infrastructure must continue to function smoothly even under high transaction volumes, such as during holidays or major events.

  • Regulation and compliance
    Laws and regulations impose clear requirements on the availability and security of payments infrastructure.

Role of the Dutch Payments Association

  • Objectives
    The Dutch Payments Association strives for optimal reliability and availability of payments infrastructure.

  • Responsibilities
    We monitor the performance of payments infrastructure and report malfunctions.

  • Collaborations
    We work closely with regulators, financial institutions, and technology partners to strengthen the resilience of payments infrastructure.

Our vision for the future

  • Innovation and technology
    New technologies, such as blockchain and artificial intelligence, offer opportunities to better predict and prevent malfunctions. The Dutch Payments Association is actively exploring these applications.

  • Collaboration and partnerships
    Joint efforts with banks, tech companies, and regulators can help create more resilient payments infrastructure that can handle future challenges.

  • Sustainability and resilience
    The Dutch Payments Association is committed to sustainable payments infrastructure that can withstand both technological and environmental disruptions. Robust contingency plans and alternative payment methods play an important role in this, ensuring that payments can still be made even during power outages.

Availability of payments infrastructure

Availability20202021202220232024
Debit card payments99,89%99,89%99,89%99,89%99,89%
Mobile banking99,83%99,76%99,81%99,72%99,92%
Internet banking99,88%99,77%99,81%99,77%99,88%

Latest news

  • Prepare for major payment failure with good fallback options

    • News
    • Availability and disruptions
    Gepubliceerd op:
    The Maatschappelijk Overleg Betalingsverkeer (MOB), with Betaalvereniging Nederland and other participants, has issued advice for consumers and entrepreneurs on how they can prepare for payments emergencies that last for three days. Digital fallback options for entrepreneurs Entrepreneurs who want to continue making secure, efficient and accessible payments with…

Een lijst met artikelen

  • Annual Report of Social Consultation on Payments to House of Representatives

    • News
    • Availability and disruptions
    Gepubliceerd op:
    Finance Minister Weyenberg presented the 2023 annual report of the Maatschappelijk Overleg Betalingsverkeer (MOB) to the Lower House on 24 June. The MOB annual report reports on social developments in the Dutch collective payment system in 2023. It focuses on cash, accessibility of payment services, efficiency, safety and reliability…
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Let's shape the future of payments together

Join the network of payment service providers working together to create a secure, reliable, accessible, and efficient payment ecosystem in the Netherlands.

  • Access to up-to-date knowledge and developments in payments
  • Influence on policy and standards in the Netherlands and Europe
  • Representing the sector to stakeholders
  • Part of the Dutch payment ecosystem